FREQUENTLY ASKED QUESTIONS
We believe it is essential to do your research on where you are potentially purchasing a puppy from, as well as what breed you are considering for your home. We have developed a very informative website where you will find most frequently asked questions are answered in detail.
If you cannot find an answer to your question, then you are welcome to contact us for further information.
When can I meet my puppy once I place a joining fee?
A joining fee secures you a place on our waitlist. You are able to choose your puppy from 2-3 weeks of age, at 8 weeks of age your puppy is ready to view and collect at the same time.
This is a standard procedure which we make no exceptions for.
Please see our "Terms and Conditions" page for more information on the procedure of purchase.
What does the price of your puppy include?
The puppies come microchipped, vaccinated, regularly wormed, and with a comprehensive health check and guarantee. We also provide you with an information pack that has the pups vaccination certificate and current recommendations on health care, feeding, settling in, and socialisation. We also give a tote bag for those collecting their pup in person that has a mix of toys, blanket, bowl, and a food sample bag to get you started.
When is your next litter of Cavoodles or Spoodles?
Please email email@example.com for all information on pups currently available or pups that will be available in the near future
What if we can't pick the puppy up on the 8-week date, can you hold on to the pup until we are ready?
No, we do not hold on to pups past this time. If you are unable to collect the puppy on the The scheduled date and time please email to reschedule, if the suitable times are not possible for you then it would be best that you wait until another litter when it is a more suitable time.
It is in the best interest for the puppies to all go off to their new homes at the same time when they are 8 weeks of age. The crucial socialisation period also starts from 8 weeks, whereby pups can start going to puppy school and get used to their new environment. It's also best for you to start toilet training as young as possible - although we do the groundwork by getting them used to go on grass - it's much harder to toilet train an older pup.
What payments do you accept?
The joining fee can be made by direct debit and a screen shot of the receipt sent via email to firstname.lastname@example.org. The remaining amount can also be transferred via direct debit as long as it clears in time. We have an eftpos machine which can process direct debit or credit cards (credit cards incur a 1.38% surcharge). Cash payments are also welcome.
Do you have "Open Days" where we can visit your premises?
Unlike other larger breeding establishments, we are a small family business. We do not have "Open Days" because we feel it is in the best interest - health-wise - for our dogs and puppies. We often have very young puppies that have not yet been vaccinated and do not want to risk their health by having people visiting.
This decision helps us maintain our excellent reputation for having healthy puppies.
We have photos and videos of our premises which are regularly uploading to our galleries here and on Facebook and Instagram.
Can we meet the parents of our puppy?
Yes, when you come to view/pick up your puppy at 8 weeks we are happy for you to meet the parents. Just request this when you enquire if you wish. Alternatively, a photo of the parents is included in your information pack and are shown on our website too.
Do you send pups interstate?
Yes, interstate enquiries are welcome. Pet transportation is arranged by the client, we do however happily recommend Pet transport companies which we use regularly.
Do you supply a copy of the parents' DNA results?
Upon request, we are happy for you to view a copy of the results when you come to view/pick up your puppy.